Managira Terms of Service

These Terms of Service ("Terms") govern access to and use of the Managira platform, including our websites, applications, dashboards, modules, communication tools, integrations, support channels, and related services (collectively, the "Services").

Managira is a digital school management and education administration platform operated by ScREAte and its affiliated or authorized service entities, as applicable to the relevant service relationship. By accessing, registering for, subscribing to, or using the Services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a school, organization, ministry, network, hub operator, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, the words "you" and "your" refer to that entity as well as its authorized users, as applicable.

If you do not agree to these Terms, you must not access or use the Services.

1 Scope of the Services

Managira provides a digital platform designed to support the administration and management of educational institutions and related organizations. Depending on the service plan, configuration, and customer relationship, the Services may include student information management, admissions and enrollment tools, attendance monitoring, academic records, assessment and reporting tools, communication features, parent and guardian access, staff and administrative workflows, school websites, analytics, billing support, and multi-school oversight through hub or network management tools.

We may update, enhance, modify, suspend, or discontinue aspects of the Services from time to time in order to improve functionality, usability, reliability, security, legal compliance, or service performance. Where reasonably appropriate, material changes affecting the use of the Services will be communicated through the platform, by email, or by other reasonable means.

2 Eligibility and Authority

You may use the Services only if you have the legal capacity to enter into a binding agreement and, where applicable, the authority to do so on behalf of the institution or organization you represent.

If you are an individual using the Services under an account issued or controlled by a school, organization, or other institution, your access may be subject to the permissions, policies, and administrative controls established by that institution. Institutions are responsible for determining which users are authorized to access their accounts and data.

You agree that the information you provide in connection with registration, subscription, or administration of the Services will be accurate, current, and complete, and that you will update it as necessary to keep it accurate.

3 Institutional Accounts and Authorized Users

Managira may be used by individual schools, school groups, organizations, ministries, educational networks, faith-based entities, private operators, and other authorized institutional customers. The institutional customer is responsible for managing its account, assigning appropriate roles, maintaining accurate user permissions, and ensuring that its authorized users comply with these Terms and all applicable laws and institutional policies.

Where the Services include hub, group, or network administration functionality, the entity responsible for that structure is accountable for managing access, permissions, and oversight across the schools or sub-entities under its control.

You are responsible for safeguarding account credentials and for all activities that occur under your account or through your authorized users. You must promptly notify Managira of any known or reasonably suspected unauthorized access, misuse, credential compromise, or security issue affecting your account or the Services.

4 Customer Data and Institutional Responsibility

As between Managira and the customer, the customer retains ownership of the data, records, documents, and information that it or its authorized users submit to, upload into, create within, or manage through the Services ("Customer Data"), subject to the rights granted under these Terms and any separate written agreement.

The customer is responsible for the accuracy, quality, legality, integrity, and appropriateness of Customer Data and for ensuring that it has all necessary rights, notices, permissions, authorizations, and legal grounds required to collect, use, and provide Customer Data to Managira for processing in connection with the Services.

Where Customer Data includes student records, staff records, parent or guardian information, or other sensitive educational or institutional information, the customer is responsible for ensuring that its use of the Services complies with all applicable laws, regulations, institutional policies, and sector-specific requirements in the jurisdictions in which it operates.

5 License to Use Customer Data

You grant Managira a limited, non-exclusive, worldwide, royalty-free right to host, store, process, transmit, reproduce, display, and otherwise use Customer Data only as necessary to provide, operate, maintain, secure, support, improve, and administer the Services, to comply with law, to enforce applicable agreements, and as otherwise permitted by these Terms, our Privacy Policy, or applicable service documentation.

Managira does not acquire ownership of Customer Data through this limited license. Except as expressly stated in these Terms or in a separate agreement, Managira will not use Customer Data for unrelated commercial sale.

6 Managira Platform Rights

Managira and its licensors retain all rights, title, and interest in and to the Services, including all software, code, workflows, platform architecture, interfaces, documentation, content created by Managira, branding, trademarks, service marks, logos, designs, improvements, modifications, and other intellectual property embodied in or related to the Services.

These Terms do not transfer to you any ownership rights in the Services or in Managira's intellectual property. Subject to your compliance with these Terms and any applicable payment obligations, Managira grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable service term for your internal educational, administrative, and organizational purposes.

7 Acceptable Use

You agree to use the Services only for lawful purposes and in a manner consistent with these Terms, applicable law, and the rights of others. You must not misuse the Services, interfere with their operation, or attempt to gain unauthorized access to systems, accounts, data, or networks.

Without limiting the generality of the foregoing, you must not use the Services to engage in unauthorized access, credential sharing beyond permitted internal use, data scraping not authorized by Managira, malware distribution, service disruption, fraudulent activity, unlawful surveillance, intellectual property infringement, or the submission of content that violates applicable law or the rights of any person or entity.

You must not reverse engineer, decompile, disassemble, copy, modify, create derivative works from, or otherwise attempt to extract source code from the Services except to the extent such restriction is prohibited by law.

8 Security and Responsible Use

Managira is designed to support the secure administration of educational and institutional data. We implement safeguards intended to protect the Services and Customer Data, but the secure use of the platform also depends on responsible use by customers and authorized users.

Customers are expected to follow Managira's recommended security and account management practices, including maintaining strong credentials, assigning permissions carefully, limiting access to authorized users, reviewing account activity, training staff appropriately, and using the Services in compliance with law and institutional policy.

Managira does not guarantee that unauthorized access, security incidents, or service interruptions will never occur. However, when customers use the Services in accordance with our guidance and maintain appropriate internal controls, the Services are intended to provide a strong and reliable environment for managing educational operations and sensitive data.

9 Privacy and Data Processing

Your use of the Services is subject to the Managira Privacy Policy, which forms part of the overall framework governing the Services.

Where Managira processes personal data or institutional data on behalf of a customer, Managira does so in accordance with applicable law, these Terms, the Privacy Policy, and any separate data processing or service agreement that may apply. Depending on the relevant service context, the customer may act as the party that determines the purposes for which personal data is collected and used, while Managira processes such data to provide the Services.

Nothing in these Terms relieves customers of their own obligations under applicable privacy, education, child protection, public-sector, or other relevant laws.

10 Third-Party Services and Integrations

The Services may interoperate with or rely on third-party service providers, integrations, infrastructure, communications tools, payment processors, hosting providers, data services, authentication providers, analytics tools, or other technologies that support the functionality, reliability, scale, and security of the platform.

Where third-party services are used, their availability, performance, functionality, and legal obligations may be subject to the terms and practices of those providers. Managira is not responsible for the independent products or services of third parties except to the extent required by law or expressly agreed in writing.

If you enable or request integrations with third-party products or services, you authorize Managira to allow the applicable provider to access or exchange relevant data as necessary for the integration to function, subject to applicable law and the permissions granted within the platform.

11 Fees, Billing, and Payment

Certain Services, modules, plans, or features may require payment of subscription fees, implementation fees, setup fees, usage-based fees, support fees, or other charges as specified in an order form, invoice, proposal, subscription page, or other written arrangement governing the applicable service relationship.

You agree to pay all applicable fees in accordance with the agreed billing terms. Except where otherwise stated in writing, fees are due in the currency and on the schedule specified in the applicable commercial arrangement. Taxes, duties, levies, or similar governmental charges may apply and, unless otherwise stated, are your responsibility.

If payment is not received when due, Managira may, after reasonable notice where appropriate, suspend access to paid features, restrict certain Services, or terminate the relevant subscription or account in accordance with these Terms and any applicable commercial arrangement.

Except where required by law or expressly stated otherwise in writing, fees are non-refundable.

12 Trials, Demonstrations, Beta Features, and Early Access

Managira may offer trial accounts, demonstration access, pilot programs, beta features, early-access tools, or preview services. Such offerings may be provided for evaluation purposes and may be subject to additional terms, reduced functionality, usage limitations, or change without notice.

Unless otherwise expressly stated, trials, beta features, and preview services are provided "as is" and may not be supported to the same standard as generally available paid Services. Managira may modify or discontinue them at any time.

13 Service Availability, Maintenance, and Support

Managira works to maintain reliable access to the Services and to support continuity, stability, and security. However, uninterrupted or error-free operation cannot be guaranteed.

The Services may be temporarily unavailable due to scheduled maintenance, emergency maintenance, updates, third-party outages, force majeure events, internet disruptions, infrastructure failures, legal requirements, security issues, or circumstances beyond Managira's reasonable control.

Support levels, response practices, onboarding assistance, and service arrangements may depend on the applicable plan, agreement, or support commitment.

14 Data Access, Export, and Transition

Subject to the applicable service plan, technical feasibility, reasonable verification, and any outstanding legal or contractual obligations, customers may access and export Customer Data through the functionality made available within the Services or through other commercially reasonable means provided by Managira.

Where a subscription or service relationship ends, Managira may provide a reasonable opportunity for the customer to retrieve or export Customer Data, subject to the applicable agreement, retention practices, verification requirements, payment status, legal obligations, and platform limitations.

Managira may retain, archive, delete, anonymize, or de-identify data in accordance with the Privacy Policy, applicable agreements, operational requirements, backup cycles, legal obligations, and retention practices.

15 Confidentiality

Managira will treat Customer Data as confidential and will not disclose it except as necessary to provide, operate, support, secure, maintain, improve, and enforce the Services, as authorized or directed by the customer, as described in the Privacy Policy, or as required by law.

Customers are likewise responsible for protecting the confidentiality of account credentials, internal institutional information, exported data, and any access provided to authorized users or third parties under their control.

16 Suspension and Termination

Managira may suspend or restrict access to the Services, in whole or in part, immediately or on notice as appropriate, if Managira reasonably believes that such suspension is necessary to protect the Services, Customer Data, other customers, Managira's systems, or compliance with law, or where there is suspected misuse, non-payment, unauthorized access, security risk, breach of these Terms, or other conduct that threatens the integrity or operation of the Services.

Either party may terminate the applicable service relationship as permitted by the governing commercial arrangement or, if no separate arrangement applies, upon material breach that is not cured within a reasonable period after notice where cure is possible.

Upon termination or expiration, the rights granted to you under these Terms will cease except for those provisions that by their nature are intended to survive termination.

17 Disclaimers

Except as expressly stated in a separate written agreement, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Managira disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, or results from use.

Managira does not warrant that the Services will be error-free, uninterrupted, or suitable for every jurisdiction, institution, regulatory framework, or operational model without customer-side evaluation, configuration, and compliance measures.

18 Limitation of Liability

To the maximum extent permitted by applicable law, Managira and its affiliates, licensors, service providers, and authorized representatives will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, business opportunities, goodwill, data, or anticipated savings, arising out of or relating to the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the aggregate liability of Managira arising out of or relating to these Terms or the Services will not exceed the amounts paid by the customer to Managira for the applicable Services during the twelve months preceding the event giving rise to the claim, or, if no fees were paid, a reasonable nominal amount consistent with applicable law.

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by law.

19 Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Managira, ScREAte, their affiliates, licensors, service providers, officers, directors, employees, agents, and authorized representatives from and against claims, liabilities, damages, losses, judgments, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to your misuse of the Services, your breach of these Terms, your violation of applicable law, or your infringement of the rights of any person or entity, including claims arising from Customer Data you submit or instruct us to process.

20 Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or relating to them or the Services, will be governed by the laws specified in the applicable commercial agreement between Managira and the customer. If no separate written agreement specifies governing law, the governing law and dispute resolution process will be determined by the jurisdiction from which the relevant service relationship is principally managed, subject to mandatory laws that may apply in the customer's jurisdiction.

To the extent permitted by law, the parties will seek to resolve disputes in good faith before commencing formal legal proceedings.

21 Changes to These Terms

Managira may update these Terms from time to time to reflect changes in the Services, legal obligations, operational practices, technology, service providers, or business structure. When material changes are made, Managira may provide notice through the Services, by email, by posting an updated effective date, or by other reasonable means.

Your continued use of the Services after the effective date of updated Terms may constitute acceptance of the revised Terms to the extent permitted by law.

22 General Provisions

These Terms, together with the Privacy Policy and any applicable order forms, subscription terms, service agreements, data processing addenda, or other written documents incorporated by reference, constitute the entire agreement between you and Managira with respect to the subject matter addressed herein, unless a separate written agreement expressly states otherwise.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

Managira's failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other right.

You may not assign or transfer these Terms or any rights under them without Managira's prior written consent, except as permitted in connection with a lawful merger, acquisition, or transfer of substantially all relevant assets or operations. Managira may assign or transfer these Terms in connection with a merger, acquisition, reorganization, or transfer of the Services or relevant business operations.

23 Contact Information

Questions regarding these Terms may be directed to:

Managira / ScREAte
Email: info@managira.com

Where Managira enters into separate agreements with schools, ministries, organizations, networks, or public-sector entities, those agreements may also identify service-specific legal, commercial, or compliance contacts.